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Pagrindinis
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Mobility & Daily Living
Household Mobility Scooter
Medical Electric wheelchair
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FAQ
FAQ
FAQ
1
Q: What certifications does the product have? Is it suitable for export?
A: Certified with CE, FCC, FDA, ISO13485, fully qualified for global export.
2
Q: Do you support OEM/ODM/private labeling?
A: OEM & ODM are supported, including logo, color, packaging and manual.
3
Q: What is your MOQ (Minimum Order Quantity)?
A: Flexible MOQ, trial orders are acceptable; better price for bulk orders.
4
Q: What is your production capacity and delivery time?
A: Ready goods ship in 7 DAYS; bulk order lead time 30~45 days.
5
Q: What are your packaging standards?
A: 1 set per carton, export-grade thick carton or wooden frame.
6
Q: Do you offer agency, distribution or regional protection?
A: We support exclusive agency and provide regional price protection.
7
Q: What trade terms do you accept?
A: EXW, FOB, CIF, DDP are all acceptable.
8
Q: Can you provide samples? Is sample fee refundable?
A: Samples available; sample fee can be refunded after bulk order.
9
Q: What payment terms do you accept?
A: T/T, L/C, Western Union, Alibaba Trade Assurance are accepted.
10
Q: How long is the warranty period?
A: 3-year warranty for the whole chair; 1-year for motor and battery.
11
Q: Do you supply spare parts long-term?
A: We provide original spare parts supply permanently.
12
Q: Do you provide technical support and training?
A: Operation videos, repair manuals and online training are provided.
13
Q: Is drop-shipping available for B2B customers?
A: Drop-shipping supported with neutral packaging.
14
Q: Can you ship by sea, air or express?
A: Sea, air, DHL/FedEx/UPS/TNT are all supported.
15
Q: Are batteries certified for safe transportation?
A: Lithium batteries with UN38.3, MSDS certified for shipment.
16
Q: Can you provide marketing materials?
A: HD images, videos, catalogs, user manuals are provided.
17
Q: Do you support government tenders and projects?
A: Full qualification, certificates and invoices are available.
18
Q: Can functions be customized for B2B projects?
A: Battery, seat, remote control, recline, leg rest can be customized.
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