Pagrindinis > FAQ

FAQ

FAQ

1 Q: What certifications does the product have? Is it suitable for export?

A: Certified with CE, FCC, FDA, ISO13485, fully qualified for global export.

2 Q: Do you support OEM/ODM/private labeling?

A: OEM & ODM are supported, including logo, color, packaging and manual.

3 Q: What is your MOQ (Minimum Order Quantity)?

A: Flexible MOQ, trial orders are acceptable; better price for bulk orders.

4 Q: What is your production capacity and delivery time?

A: Ready goods ship in 7 DAYS; bulk order lead time 30~45 days.

5 Q: What are your packaging standards?

A: 1 set per carton, export-grade thick carton or wooden frame.

6 Q: Do you offer agency, distribution or regional protection?

A: We support exclusive agency and provide regional price protection.

7 Q: What trade terms do you accept?

A: EXW, FOB, CIF, DDP are all acceptable.

8 Q: Can you provide samples? Is sample fee refundable?

A: Samples available; sample fee can be refunded after bulk order.

9 Q: What payment terms do you accept?

A: T/T, L/C, Western Union, Alibaba Trade Assurance are accepted.

10 Q: How long is the warranty period?

A: 3-year warranty for the whole chair; 1-year for motor and battery.

11 Q: Do you supply spare parts long-term?

A: We provide original spare parts supply permanently.

12 Q: Do you provide technical support and training?

A: Operation videos, repair manuals and online training are provided.

13 Q: Is drop-shipping available for B2B customers?

A: Drop-shipping supported with neutral packaging.

14 Q: Can you ship by sea, air or express?

A: Sea, air, DHL/FedEx/UPS/TNT are all supported.

15 Q: Are batteries certified for safe transportation?

A: Lithium batteries with UN38.3, MSDS certified for shipment.

16 Q: Can you provide marketing materials?

A: HD images, videos, catalogs, user manuals are provided.

17 Q: Do you support government tenders and projects?

A: Full qualification, certificates and invoices are available.

18 Q: Can functions be customized for B2B projects?

A: Battery, seat, remote control, recline, leg rest can be customized.